SUKKAH & SCHACH IS NOT AVAILABLE THIS YEAR. WE'LL BE BACK NEXT YEAR! WE DO HAVE PARTS FOR PAST CLIENTS.
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Because a Sukkah is a seasonal product, returns are accepted up to 14 days before the first day of Sukkos. To be eligible, the Sukkah must be unused and in its original packaging, with the box unopened, undamaged, and unaltered. Our Sukkah is an outdoor product intended for seasonal use. It is not intended for use during inclement weather, and all necessary precautions must be taken to protect it from being damaged or destroyed. We are not responsible for misuse of our products, or for improper storage and maintenance. Please contact us by phone or email about the proper storage and maintenance of your Sukkah and Schach — we are open year-round to assist our customers.
Returns are accepted up to 14 days before the first day of Sukkos, and the returned Sukkah must reach us no later than that same 14-day mark. Anything arriving after it cannot be accepted. A 15% restocking fee is deducted from the refund amount. Customers are responsible for all return shipping costs, and original shipping charges are non-refundable. Once the returned item has been received and inspected, we process the refund to the original payment method, minus the restocking fee and any non-refundable shipping charges. Please contact us by phone or email before the holiday to resolve any issues with your order.
Prime Sukkah 3.0 is built to last, and we stand behind it with free replacement parts for the first three years from the date of purchase. This warranty covers replacement parts only and applies to normal use of the Sukkah. It does not cover damage caused by misuse, improper installation, modifications, extreme weather conditions, accidents, negligence, or normal wear and tear. To request replacement parts under warranty, email oren@primesukkah.com with your order number, a description of the issue, and photos if applicable. Replacement parts are provided at no charge during the warranty period, though shipping charges for replacement parts may apply. For questions about returns or warranty claims, contact support@primesukkah.com.
